Following outrage over the violent removal of a United Airlines passenger earlier this month, Southwest Airlines is ending overbooking on its flights by the end of June. CEO Gary Kelly said the move had been under consideration for some time.
Southwest Airlines said it typically oversold just one seat on its each of its Boeing Co. 737 jets configured to carry 143, though still had to involuntarily bump almost 15,000 passengers last year, by far the highest level in the industry.
Overbooking “is a valid business process,” Ed Bastian, Delta Air LinesInc.’s chief executive, said told investors earlier this month. “It is not a question…as to whether you overbook. It’s how you manage an overbook situation.” Delta on Thursday stood by that remark.
What about the guy who was dragged off the plane?
United has meanwhile settled with David Dao, although terms and the amount will be kept confidential.
image credit: Mike Procario